A leading player in a global arena
Passion, determination and commitment are the principles that have nourished the spirit of this global coffee company for decades. A major player in the worldwide coffee arena, this company has a portfolio of brands operating across hundreds of markets in multiple states with over 4,000 employees—producing more than 40 billion cups of coffee every year.
Compliance and culture alignment
In need of a harassment prevention program that could be swiftly implemented to meet their complex post-merger compliance needs, and still hold up its long-held values to nurture a sustainable culture of quality, the company went in search of the right training solution. The key was to find a solution that could fill the need to comply with requirements across multiple states with varied regulations, while still maintaining a consistently high-quality experience for the whole staff.
After acquiring a U.S. company, the company could waste no time in bringing their distributed workforce into quick compliance. But while there was no time to spare, this was never an exercise to check a box.
The solution needed to fit with the company’s own processes and systems and had to have the qualities and character to fit with their vision for employee education—training that would be interactive, relatable and walk the learners through authentic scenarios that could prepare them for real-life situations. And it had to be the kind of teaching that would prompt reflection, discussion and personal follow-up. The challenge was to find something turnkey that could also live up to the organization’s high standards for employee education.
Moving quickly without sacrifice
A preview of Kantola’s course showed that it had the qualities that the company wanted in a training solution. Follow-up discussions on timing and implementation demonstrated that the Kantola team had the knowledge and expertise for real-time integration, along with the ability to act quickly and with ease under pressure. The company’s general counsel commented that “The team answered every question we had (and there were many), walked us through the implementation steps, helping us to feel exceptionally well-prepared for the roll-out.”
After a few strategic discussions, things moved quickly. The training was conducted throughout all levels of the company, including corporate management, employees and retail staff. The convenience of having an online course made it possible for anyone anywhere to take the course and offered the flexibility participants needed to be guided through scenarios, consider questions and reflect on the learning. “I was worried that even if I found the right solution, it would take forever to understand the offering, negotiate the terms and implement the training solution, eating up time I just didn’t have. I have to give it to the Kantola team, they managed to implement a great solution in just two weeks,” said the general counsel.
Meeting immediate and future needs
While the training was implemented swiftly, the company never let the need for speed interfere with the goal to balance compliance requirements with quality education. During this time, the company concluded “phase 1” of their training, meeting Coffee Co’s immediate need to, 1) enable very quick implementation to meet pending compliance requirements, 2) serve the needs of employees at all staffing levels across multiple locations, and 3) implement a solution that supports and fits with their long-standing company culture and mandate for high-quality employee education.
As the project came to a close, the general counsel observed that “Training and education are central to how we nurture and care for our employees, and support their interactions with our customers. In Kantola, we found the right partner to meet our high standards.” For the future, Coffee Co is continuing its commitment toward compliance, education and training—with an eye toward building integration, sustainability and an enduring culture of quality.
Kantola is an innovative eLearning company focused on diversity, equity, & inclusion and harassment prevention. We are committed to helping organizations make their workplaces better, for everyone—through world-class training solutions that change perspectives, achieve compliance and elevate culture.