We all know conflict can be uncomfortable—and arguably even more so in the workplace as we navigate power balance, hierarchical dynamics, and employee relationships. If you’re a leader, there’s a good chance you’re faced with navigating these situations often. But according to these influencers, the only thing worse than having a hard conversation is avoiding it and letting problems with your team fester.
As a continuation of our influencer series, we found some of the most recent content on the topic—and straight from experts within the field of leadership and conflict resolution. Here’s what they have to say.
Amy Gallo | Best-selling author, contributing editor at Harvard Business Review
In these Harvard Business Review Guide shorts on YouTube, How to control your emotions during a difficult conversation and How to disagree with someone more powerful, Amy discusses the many dynamics of conflict and how to work through them both personally and in the workplace. Or to take a deeper dive, you can watch her 45 minute webinar on managing conflict.
Herschenia A. Brown | MBA, ADR, CICH
In a recent episode of Resolutions: A podcast about dispute resolution and prevention, Alex Green IV has a candid and insightful conversation with Herschenia Brown about her experience with workplace bullying in pursuit of a career in business and corporate finance as well as the challenges she faced in confronting and resolving these issues without access to conflict and dispute resolution resources. Listen to full 45 minutes here.
Mario Ciabarra | CEO, Founder at Quantum Metric
In his recent article featured in Entrepreneur, True leaders know the value of having hard conversations, Mario discusses why creating an environment that is inclusive of and supports diverse teams involves encouraging and mediating tough conversations. Read the full article.
Luciana (Lucy) Paulise | Leadership Coach, Author, MBA, Quality Engineer
In her most recent article featured in Forbes, Luciana explains how to approach misunderstandings and minor conflicts at work in such a way that helps both you and your coworkers find alternative ways to solve differences by first understanding your own internal conflicts. Read the full piece here.